π-Type Conversational AI for Customer Service
    Book A Demo AI Brain for Enterprise Customer Service Chatbot

    Accurate Algorithm, Comprehensive Management, Reliable Implementation

    • Comprehensive Application Management

      With 5 feature highlights of text chat human agent platform, management reports, service management, access management and project management, self-maintenance management can be achieved with ease.

    • Maintenance Tools Optimize Recognition

      SysTalk.Chat provides brain optimization tools and standard steps, such as corpus-based unknown word classification, intent conflict detection, identification of model accuracy and more, facilitating AI brain training.

    • Outstanding Accuracy + Tailored Algorithms

      Combined with Google BERT and exclusive SysTalk algorithms, SysTalk.Chat can better grasp user intent and achieve high accuracy, delivering an engaging NLU conversational service.

    Core Modules: Dual Brain + Single Process

    • FLOW

      Connect the dual brains and the system APIs to create a conversation flow with "multi-round dialogue" and "multi-turn dialogue" designs, bringing a human-like conversation experience.

    • NLU

      Manages contextual questions and requests through "intent classification" and "entity recognition, performing human-like understanding of user needs and key information.

    • FAQ

      The lightweight FAQ manages general queries with fixed responses, providing proper and accurate answers to varying questions in real time.

    SysTalk.Chat Conversational AI for Customer Service

    An AI Chatbot that Understands Your Needs

    Built with professional algorithms and maintenance tools, SysTalk.Chat provides the best accuracy and management capability to deliver smart and human-like dialogues.

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    NLU Brain Engine
    • Step 1
      N-gram
      Vectorization
    • Step 2
      Feature
      Extraction
    • Step 3
      High-Dimensional
      Language Model Construction
    • Step 4
      Intent Category
      Classification
    N-gram
    Vectorization
    Using the N-Gram model, each conversation is decomposed and vectorized to obtain feature value results. The feature value is used as a base value for vector space positioning.

    Implementation

    SysTalk.ai Dedicated Team

    Complete import of the eight major processes

    • Business scope
    • Collect data
    • Establish structure
    • Built & Annotate
    • Release
    • Test & Train
    • SIT/UAT
    • Revise

    SysTalk.ai Dedicated Team

    Complete import of the eight major processes

    SysTalk.ai has a dedicated import service team which excels at assisting enterprises in analyzing and classifying a large number of language data, planning business processes, and building AI brains. The team is made up of project managers, language trainers, and process planning engineers. SysTalk.ai helps you complete the SysTalk.Chat project successfully.

    SysTalk.Chat Solutions

    • Phone Bot Solution

      • Government agencies
      • public service
      • customer service

    • Medical Appointment Booking Bot Solution

      • Healthcare industry
      • Healthcare centers
      • Medical clinics

    • Administrative System Solution

      • HR management
      • issue reporting
      • employee self-service

    Success Stories

    • AI Customer Service

      YouBike’s AI Customer Service uses SysTalk.Chat to establish a complete customer service question-and-answer system. It assists a large number of users with live online 24 hour customer service, including site information, rental status, etc.

    • AoG Home Search Assistant

      TPIsoftware assisted Sinyi Realty Construction in finding the perfect home search assistant. It can be activated on a smartphone by using the built-in Google Assistant. The NLU (Natural Language Understanding) technology is used to help the robot identify user intent, with different inquiry formats to provide personalized services.

    • Smart Customer Service
      Wei Wei

      TPIsoftware helped Wemo Scooter create their smart customer service, Weiwei. It provides 24 hour consultation services in the app, which instantly answers questions about operation and use, accident insurance, and riding precautions. It also provides program introduction services both within and out of customer service hours.

    TPIsoftware also provides outsourcing services. Explore how our top tech talents empower your team!
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